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Update: our lobby is open

Charlotte Harbor Water Association (CHWA) will reopen its lobby on Monday, February 13th. The office drive thru will be open from 8:30 a.m. until 4:30 p.m. and the Lobby will be open from 9:00 a.m until 4:00 p.m., Monday through Friday. CHWA has taken precautions to minimize health risks for members and employees, including:

  • Face coverings will be available, if needed, in the lobby at the entrance.
  • Hand sanitizing stations are available for members’ use before and after meeting with a customer service representative.
  • Members are encouraged to conduct co-op business through our website, or over the telephone.
  • Do not enter if you feel sick.
  • Payments can be made at our self-service kiosk.
  • Customer Service Representatives are available for problem resolution.

CHWA continues to monitor updates and new guidelines on COVID-19 from the Florida Department of Health. We will continue to adapt as needed to provide you with the best service possible. Should you have a question about your account, give us a call at (941) 625-2288 option 0, and a customer service representative will assist you.